Search for answers to your questions on our FAQ page or chat to our Customer Care team by filling in the form below or emailing us directly at hello@lvly.us.
We love to hear from our customers, so drop us a line with any suggestions, feedback or questions. Our friendly customer service team will get back to you within 24 hours.
You can also follow us on Instagram @lvly.us or say hi on Facebook at /lvly.us
EMAIL ADDRESS
hello@lvly.us
OPERATION HOUR
Monday – Friday 9am – 9pm
Saturday – Sunday 10am – 8pm
*except for Christmas Day when LVLY is closed
Here are a few little things you might like to know. If you have any questions that aren't covered here
please reach out via our Contact Us form.
Of course! You can add a personalized message during the checkout process, and we'll include it with your gift to make it even more special.
Absolutely! You can personalize your Explosion Box with photos, messages, and select add-ons to create a truly unique and memorable gift.
Our Explosion Boxes are beautifully packaged, so there's no need for additional gift wrapping. They arrive ready to surprise and delight your loved ones.
We offer overnight delivery for orders placed before 12 PM in select areas, ensuring your gift arrives just in time.
For other locations, we provide next-day delivery. You can see our shipping availability based on your location at the checkout.
Yes, once your order is shipped, you will receive a tracking number via email. Use this number to track your package on our website and stay updated on its delivery status.
Yes, we proudly deliver across the USA. Simply enter your zip code on our website to verify delivery availability in your area.
Yes, we offer special packages for corporate and bulk orders. Please contact our sales team at hello@lvly.us for more information and we'll be happy to assist you with your needs.
If you need to cancel or modify your order, please contact us immediately at hello@lvly.us. We will do our best to accommodate your request, although modifications may not be possible once the order is in process.
Yes, LVLY is committed to sustainability. Our packaging is eco-friendly, and we strive to minimize our environmental impact with every product we create.
